About the summit
The CustomerTech World UK brings together 300+ digital, marketing and customer leaders in London for one event covering the full customer technology landscape. Customer technology is no longer owned by one team. The people building digital products, running marketing platforms and owning the customer experience now depend on the same data, content, CRM, automation, AI and technology. The programme covers three connected areas. Digital Experience looks at the websites, apps, products, content and commerce experiences customers use. Marketing Technology covers customer data, CRM, automation, personalisation and measurement. Customer Experience covers journeys, insights, service, contact centres and loyalty. Rather than splitting those conversations across different events, the CustomerTech World brings them into one room. Chief Digital Officers, Chief Marketing Officers, Chief Customer Officers and Heads of Digital, CX, MarTech, CRM, Ecommerce, Product, Customer Insights and Service come together to compare programmes directly with their peers. Make sure you are part of the discussion at the UK event bringing the strategy, technology and teams behind the customer experience together in one room.
Who attends
- Chief Customer Officer
- Chief Marketing Officer
- Chief Digital Officer
- Head of Digital
- Director of CX
- Head of MarTech
What the programme covers
- Digital Platforms, Content and CommerceChoosing the DXP, CMS and architecture behind connected content, search and commerce experiences.
- Digital Product and Journey DesignBuilding websites, apps, products and customer journeys people actually use, and fixing where they break.
- AI in the Front OfficeUsing conversational AI, agents and content generation across marketing, digital journeys and customer service.
- Customer Data and the MarTech StackConnecting customer data, resolving identity and deciding which platforms to consolidate, replace or connect.
- Personalisation, Experimentation and MeasurementTesting and personalising experiences while proving what drives performance in a privacy-first world.
- Voice of Customer and InsightTurning feedback, behaviour and customer signals into decisions the business can act on.
- Customer Service and Contact CentresImproving service across voice, messaging, digital channels and frontline teams.
- Loyalty and RetentionBuilding programmes and experiences customers keep coming back for.