About the summit
Retail and ecommerce technology now sits across every part of the customer journey, from discovery and checkout to stores, fulfilment, loyalty and service. Retailers are under pressure to improve the customer experience while protecting already tight margins. AI, rising acquisition costs and changing customer behaviour are forcing major decisions across ecommerce, stores, marketing, payments and fulfilment. Until this summit, the leaders responsible for those decisions attended separate ecommerce, marketing, supply chain and technology events, never the same room. The Retail and Ecommerce Technology Summit is that room. Digital, ecommerce, customer, retail operations and technology leaders come together to compare what is working, where investment is going and how they are introducing new technology across the customer journey. Make sure you are part of the discussion at Australia’s event built specifically around the technology transforming retail and ecommerce.
Who attends
- Chief Digital Officer
- Chief Customer Officer
- Chief Marketing Officer
- Chief Technology Officer
- Chief Information Officer
- Chief Product Officer
- Chief Commercial Officer
- VP Digital
What the programme covers
- Unified Commerce and Retail PlatformsConnecting ecommerce, stores, inventory, customer data and payments across one retail experience.
- Search, Discovery and MerchandisingHelping customers find the right products while improving relevance, conversion and basket size.
- AI and Automation in RetailUsing AI across merchandising, pricing, content, service and retail operations.
- Customer Data, Loyalty and PersonalisationConnecting customer data to deliver more relevant experiences and build stronger customer relationships.
- Payments, Checkout and FraudReducing friction at checkout while improving payment choice, security and fraud prevention.
- Store Technology and OmnichannelConnecting stores and digital channels through modern POS, clienteling, inventory and workforce technology.
- Order Management, Fulfilment and ReturnsImproving inventory visibility, delivery, collection and returns across increasingly complex fulfilment networks.
- Retail Media and Customer AcquisitionBuilding retail media businesses and improving how retailers acquire, target and measure customers.